Returns & Refunds Policy

At Mileh, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to assist.

1. Returns

You may request a return within 7 days of receiving your order, provided the item meets the requirements below.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Be returned with all original packaging, tags and accessories where applicable.
• Not show any signs of damage, stains, perfume, makeup or other use.
• Be accompanied by proof of purchase or your order number.

Mileh reserves the right to decline a return if the item does not meet these requirements.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

These may include:

• Earrings and other pierced jewellery.
• Personal-use or hygiene-related products.
• Items specifically marked as non-returnable.
• Gift cards.
• Sale or clearance items, unless the item is defective or otherwise required to be accepted under applicable law.

If you are unsure whether an item qualifies for return, please contact us before sending it back.

3. Change of Mind

If you change your mind about a purchase, you may request a return within 7 days of delivery, provided the item is unused, undamaged and in its original condition.

The customer will generally be responsible for the cost of returning the item in a change-of-mind return.

The original delivery fee, where applicable, is non-refundable.

4. Damaged, Defective or Incorrect Items

Please contact us as soon as possible if:

• Your item arrives damaged.
• The item is defective.
• You received the wrong item.
• An item is missing from your order.

Please contact us within 48 hours of receiving your order and provide your order number together with clear photographs of the item and packaging where relevant.

We will assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with applicable consumer protection requirements.

Please do not return a damaged or incorrect item before contacting us.

5. How to Request a Return

To request a return, contact Mileh through our Contact Us page and provide:

• Your full name.
• Order number.
• Item you wish to return.
• Reason for the return.
• Photographs, where applicable.

Once your request has been reviewed and approved, we will provide you with the relevant return instructions.

6. Return Shipping

For approved change-of-mind returns, the customer is responsible for the return shipping cost unless otherwise agreed by Mileh.

Where an item is confirmed to be defective, damaged on arrival or incorrectly supplied, Mileh will assist with the appropriate return arrangements.

Mileh is not responsible for items lost or damaged while being returned by a customer using an unauthorised or unsuitable delivery method.

We recommend using a trackable delivery service and keeping your proof of postage.

7. Refunds

Once we receive and inspect the returned item, we will notify you whether the return has been approved.

Approved refunds will be processed using the original payment method where reasonably possible.

Please allow the applicable payment provider and banking system time to reflect the refund in your account.

Refunds will only be processed once the returned item has been received and assessed.

8. Exchanges

If you would like to exchange an item, please contact us first.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

9. Sale Items

Sale and clearance items are generally final sale and cannot be returned for change of mind.

This does not affect your rights where an item is defective, damaged or otherwise does not comply with applicable consumer protection requirements.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer protection legislation.

Where a return, refund, repair or replacement is required by law, Mileh will comply with the applicable legal requirements.

11. Contact Us

If you have any questions about our Returns & Refunds Policy or would like to request a return, please contact us through our Contact Us page.

We are happy to assist and will aim to make the returns process as simple as possible.

Mileh
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