Delivery Information
SHIPPING POLICY
Last updated: September 2026
At Mileh, we want your shopping experience to be simple from checkout to delivery. We deliver orders across South Africa using reliable courier services.
1.Where we deliver ?
Mileh currently delivers to addresses across South Africa.
We deliver to residential and business addresses, subject to courier coverage in the destination area.
2. Order Processing
Orders are processed after successful payment has been received and confirmed.
Please allow 1–2 business days for your order to be processed and prepared for dispatch.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive confirmation and tracking information where applicable.
3. Delivery Times
Estimated delivery times are:
Major centres: 2–4 business days
Regional areas: 3–5 business days
Remote/rural areas: 5–7 business days or longer
Delivery times are estimates and may vary depending on the destination, courier availability, public holidays, weather, peak periods and circumstances outside of Mileh's control.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your order and delivery location.
Any applicable free delivery promotions or minimum-spend requirements will be clearly communicated on our website.
5. Tracking Your Order
Where tracking is available, your tracking details will be provided once your order has been dispatched.
You can use the tracking information to follow the progress of your delivery.
Please note that tracking information may take some time to update after your parcel has been collected by the courier.
6. Delivery Address
Please ensure that your delivery details are correct and complete when placing your order.
Mileh cannot be held responsible for delays or additional costs resulting from:
Incorrect or incomplete delivery addresses
Incorrect contact details
Failure to respond to courier communication
Unavailability to receive the order
Refusal to accept delivery
If you realise that you have entered incorrect delivery information, please contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed once an order has been dispatched.
7. Failed Delivery
If a courier is unable to complete delivery, the courier may attempt to contact you or arrange another delivery attempt.
Additional delivery charges may apply where a parcel needs to be re-dispatched due to an incorrect address, failure to accept delivery or other circumstances caused by the customer.
8. Delays
Although we work with reliable delivery partners, Mileh cannot guarantee delivery on a specific date.
Delivery may occasionally be delayed due to circumstances outside our control, including courier disruptions, severe weather, public holidays, peak shopping periods and other unforeseen events.
We will do our best to assist you if your order is delayed.
9. Damaged Parcels
If your parcel appears damaged when delivered, please contact us as soon as possible.
Where possible, please take photographs of the packaging and the item before discarding any packaging. This may be required when we investigate the matter with the courier.
For damaged, incorrect or defective products, please refer to our Returns & Refunds Policy.
10. Questions About Your Delivery
If you have any questions about your order or delivery, please contact us:
Mileh
Email: info@mileh.co.za
Website: www.mileh.co.za�
We're happy to help.